Documents for contracting, amending and revoking SEPA Direct Debit Mandate

Depending on whether you want to contract, modify, or revoke the SEPA Direct Debit Mandate, check which documentation you need to submit.

Arranging SEPA Direct Debit Mandate

It is necessary to provide:

Identification document (ID card or passport)
Debit bank card with the listed transaction account (type of account 31 or 32), which will be debited for direct debit orders - for national payers
Bank account card of the payer whose bank account was opened in one of the countries of the SEPA zone (except in Republic of Croatia) – for cross-border payers
Payment order for the costs, with the recipient being the party to whom the Authorization is given

Change of transaction account number

It is necessary to provide:

Identification document (ID card or passport)
Debit bank card - type of account 31 and 32 - for national payers
Bank account card of the payer whose bank account was opened in one of the countries of the SEPA zone (except in Republic of Croatia) – for cross-border payers
Original Authorization or notice from the recipient, or any other document showing the Identifier of the Authorization being changed

Revocation of SEPA Direct Debit Mandate

It is necessary to provide:

Identification document (ID card or passport)
Original Authorization or notice from the recipient, or any other document showing the Identifier of the Authorization being revoked

Recipient's name	Instructions for filling out
HEP Opskrba d.o.o	The recipient's account: HR2523600001102100146 HEP-Opskrba must be specified on the order submitted when contracting the Authorization.
HEP Toplinarstvo d.o.o.	The Authorization can only be given for the payment of heating service for customers belonging to tariff group Tg-1 or households. The tariff group information can be found on the Invoice under the section Distribution model and consumption category.
HEP ELEKTRA d.o.o.	Authorizations are only issued for household customers, who can be identified on the Invoice by the account number starting with 22, and on the payment order by the reference number of the recipient starting with 22.
HEP-PLIN d.o.o.
UDRUGA SOS - DJEČJE SELO HRVATSKA
Raiffeisen Leasing d.o.o.	In the section "Identification number of the underlying contract" - enter the reference number of the recipient stated on the payment order/invoice. The reference number of the recipient always starts with 999 and is composed of three groups of numbers (HR01 999- xxxxxx-xxxxxxxx).
WWF ADRIA - UDRUGA ZA ZAŠTITU PRIRODE I OČUVANJE BIOLOŠKE RAZNOLIKOSTI